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Making the most of your waiting areas, by creating a comfortable environment for your customers

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Privacy policy

Who We Are
Neil Henderson at Queue-safe Ltd is the controller of the personal data you submit to us and is responsible for your personal data.

Neil Henderson
Queue-safe ltd
Portsmouth Technopole
Kingston Crescent
Hampshire PO2 8FA

What Data do we Collect?

Security of your Data
We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, safely stored on a Secure Server which is encrypted and protected by a Firewall.

RE Card Payment over the telephone – we use Cardsave Gateway and all their Services comply with the standards outlined in the Payment Card Industry Data Security Standard ("PCI DSS") published on the website www.pcisecuritystandards.org from time to time; and it holds PCI DSS Certification in relation to the Services. Upon demand Cardsave Gateway will present a copy of the PCI DSS Certification to You.

Online Payments are made processed using Stripe – to see their Privacy Policy follow the link – https://stripe.com/gb/privacy.

How we use your data

  1. QUEUE-SAFE LTD uses your personal data when an order is placed:
  2. All personal data provided when a customer places an order, is kept on file for the purposes of fulfilling the order.
  3. It is also retained to ensure that we know who our customers are and can help efficiently with any queries.
  4. For market research purposes - to better understand your needs.
  5. To enable QUEUE-SAFE LTD to manage customer service interactions with you.
  6. Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Promotional communications

You have the right to opt out of receiving promotional communications at any time: Please email info@queue-safe.co.uk

Web Banner Advertising
If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.

These advertisements are provided by QUEUE-SAFE LTD via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our separate Cookie Statement). You can remove or disable cookies at any time - see Cookie Statement for further information.

Sharing data with third parties
Queue-safe Ltd do not share your data with Third Parties other than delivery address details for our couriers and suppliers.

How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however we will normally hold data for a minimum of 6 years to comply with HMRC legal requirements.

How You Can Access or Correct Your Information
If you feel that any of the information that you have left on our site is incorrect, you can email or contact us by phone to provide the correct information.

How to Contact Us
If you have other questions or concerns about these privacy policies, please contact us on 02392 658 222 or send us an email at info@queue-safe.co.uk.

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